Why Outsource

Why Outsource?

A first-class education system, low cost of living, and English-speaking talent pool make India the world’s premier outsourcing destination. Companies enjoy tremendous cost-savings and efficiency improvements by moving their business processes to India.

In a recent survey, 80% of European and US outsourcing firms ranked India as their number one outsourcing destination. Even though many other countries have emerged as major competitors, India has managed to outmaneuvre all others and emerge as the top outsourcing destination. Major differentiators such as certain favorable government policies, fast-developing infrastructure, and an immensely talented workforce are responsible for the Indian IT outsourcing industry continuing to experience a tremendous growth rate of 25–30% per year.

What is a BPO?

Business Process Outsourcing (BPO) is a subset of Business Process Management (BPM). The process itself involves contracting certain operations to a third-party service provider called a BPO company. Typically handling non-core, internal mechanisms, it caters to specific business functionality. BPO services may comprise Back Office Processes, Sales support, IT solutions, Accounts, Billing, and Customer Care services, along with many others. The main advantages of outsourcing with a BPO company are increased operational efficiency, reduced internal costs, and increased flexibility, catered by onshore and offshore centers of the company itself.

What is Outsourcing?

Business Process Outsourcing (BPO) is a subset of Business Process Management (BPM). The process itself involves contracting certain operations to a third-party service provider called a BPO company. Typically handling non-core, internal mechanisms, it caters to specific business functionality. BPO services may comprise of Back Office Processes, Sales support, IT solutions, Accounts, Billing, and Customer Care services, along with many others. The main advantages of outsourcing with a BPO company are increased operational efficiency, reduced internal costs, and increased flexibility, catered by onshore and offshore centers of the company itself.

Why Outsource to India?

India has the largest technical & professional talent pool in the world.

India remains unmatched when it comes to its vast pool of skilled and talented human resources. The country has a population of over 1.2 billion people and around 3.1 million graduates are added to the workforce each year. India also holds the distinction of being the largest English speaking nation in the world, larger even than the US and UK combined. Apart from the vast numbers, is the quality of talent that attracts companies wishing to outsource.

India offers flexible pricing options.

The number one reason why India remains a top outsourcing provider is due to the significant cost savings that companies can achieve. This is mainly because of the wide gap that exists between personnel costs in India and that of the developed countries. For example, a good developer in the U.S. can cost anywhere from $50 to $80 an hour (for a full-time staffer depending on skills and experience). In comparison, the hourly cost of a developer in India can be negotiated down to as low as $15 per hour. This pricing flexibility allows companies the freedom and creativity in managing their budget and helps reap large profits.

India Boasts Of The Best In Infrastructure And Technology

India today is well-developed and offers state-of-the-art telecom, ISP, and cellular networks in all major cities and towns. Clients are offered the latest and best in software technology, including customized solutions for various applications such as e-commerce, business process re-engineering, system migration, legacy system maintenance, system integration, and much more. Outsourcing companies also maintain uninterrupted communication channels with clients by providing high-speed bandwidth via satellite connectivity, submarine cables and fiber optic networks.

Tremendous Government Support

The Indian outsourcing industry is supported by a stable pro-IT government whose policies on the economy, GDP growth, taxation, power, telecom, industrial parks and special zones have been helpful in improving infrastructure as well as communications systems. IT is regarded as one of the top 5 priority industries in India, and the government has framed policies to obtain maximum benefit from IT outsourcing to India. The government has offered its support to the IT industry by providing various tax-related and other benefits and by enacting the Information Technology Act, which recognizes electronic contracts and bars cybercrime.

Indian companies provide the quickest time-to-market.

Indian outsourcing companies are able to provide the quickest time-to-market due to the advantages gained by time zone differences. The 12-hour time difference between India and the USA provides companies with numerous opportunities for work to be completed earlier than expected, leading to greater efficiency, increased productivity and more time to focus on other crucial tasks. The time difference makes India an ideal option for clients who wish to outsource various service-related options, such as 24X7 Customer Support and Helpdesk services.

Customer Testimonials

Steve Apger
Ohio - United States
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Your technicians seem to be very capable in solving my problems. They typed what they were saying. Very Good. I loved the transparency and clear communication they had regarding my issue and how to fix it.
Rajendra Patel
Surrey - United Kingdom
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Job very well done, very talented and expert people in troubleshooting as well as smart selling of their products, but you can count me as your very satisfied customer. Thanks for your attention and prompt response. Keep the good work rolling.
Otis Mraz
Marina Bay - Singapore
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Very satisfied with the result. They were very understanding and explained everything very well. They spoke very fluent English and the communication as as if I am talking to a native English speaker.
Nikita Jones
Texas - United States
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Everybody was courteous and extremely professional. I am grateful for the help that they provided. God bless you!!
David Chapman
Nevada - United States
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I am absolutely satisfied with the result. Agents were very understanding and they explained everything with complete clarity. They were very easy to understand as they were fluent in English
Cathryn Marvin
Solaris - Singapore
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The service that was provided was excellent. The agent had a great personality, was intelligent and a thorough professional. I was very comfortable throughout.
Kyle Matthews
California - United States
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She was helpful and resolved all the computer issues that I had. She answered all my computer related questions. If in future I ever face an issue again, I would like to get connected to the same person again!!
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