Specialist Service Desk
Specialist “Always-on” IT Service desk
Allegiant Global’s IT support services help companies leverage Intelligent Automation and technology to deliver an excellent customer experience through the IT Service desk. IT Service desk services are essential components of efficient IT operations and accurate recording and processing of end-user service requests in an effective manner is critical.
We provide clients access to our 24×7 IT Service desk, manned by a team of trained experts on hand 24 hours a day, 7 days a week. Our global IT service Desk services are comprised of certified, IT professionals. Much more than a traditional support desk, Allegiant Global’s IT service desk services provide our customers with professional and immediate help desk support without the costly overhead.
Take advantage of effective remote support from our state-of-the-art facility that manages incidents with a superior level of user satisfaction at a dramatically lower cost than site-level support. The majority of service requests are resolved in a single phone call, but if for any reason the nature of your problem requires a more in-depth solution we’re ready. All the details of your case are recorded and immediately escalated to a Level 2 technician to get you the support you need faster.
Our Service Desk agents have the talent, knowledge and experience to assist users with any IT related issues. Their on-going training and access to the latest knowledge and industry-leading tools allow them to resolve issues rapidly and accurately. We can help with common IT devices, as well as support for custom applications using scripts and answers you provide.
Clients can call our toll-free helpdesk support number at any time and be immediately connected to a trained professional ready and waiting to take their call. From resource identification to software troubleshooting and system checks, our IT Service desk team can swiftly establish the nature of your service request and initiate efficient incident and problem management with a proven, cost-effective managed approach. Our IT service desk services are also available via email, webchat, or our secure web portal.
ITSM framework enabled
Allegiant Global utilizes a proprietary IT Service Management platform (ITSM) which enables our IT service desk support staff to quickly and efficiently resolve support issues as they occur. We’ve set up a unique support workflow that focuses on rapid triage and first-call resolution. Our root-cause learning engine scores thousands of responses from several client IT estates to enable us to solve problems right the first time.
For customers who prefer to utilize a third-party ticketing system, our ITSM platform provides full ticket system API integration.
We partner with clients to deploy our IT Service desk services in order to enhance their digital infrastructures and transform the workplace experience with the resources required to assess, design, and deploy agile, flexible IT environments, including
As one of the emerging global leaders, Allegiant Global aims to offer expert data processing and management services to clients. With an immensely talented team of professionals, you can accomplish your business goals with ease.
Allegiant Global is a leading outsourcing, technology and automation services provider that aims to deliver innovative, seamless and simplified IT solutions globally.
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